Acceptable Use Policy

1. General Conduct

You agree to use the Service only for lawful purposes and in a manner consistent with these guidelines, our Terms of Service, and all applicable laws and regulations, including applicable state and federal healthcare and data protection laws.

2. Prohibited Activities

You may not use the Service to:

• Engage in any form of healthcare fraud or misrepresentation
• Fabricate, falsify, or misrepresent information, documentation, or submissions
• Circumvent, disable, or interfere with security features of the Service
• Attempt to gain unauthorized access to any portion of the Service, other accounts, or connected systems
• Upload or transmit viruses, malware, or other malicious code
• Use automated systems (bots, scrapers, crawlers) to access the Service without written authorization
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Resell, sublicense, or redistribute access to the Service without written authorization
• Use the Service in any manner that could damage, disable, overburden, or impair the Service
• Harass, abuse, threaten, or impersonate other users or Coverage Connextion staff
• Violate any applicable law, regulation, or industry standard

3. Data and Content Standards

You are responsible for all data, content, and information you submit, upload, or process through the Service. You agree that all content will:

• Be accurate, truthful, and not misleading
• Comply with all applicable healthcare regulations and coding standards
• Not infringe upon the intellectual property rights of any third party
• Not contain any unlawful, defamatory, obscene, or offensive material

4. Security Requirements

You agree to:

• Maintain the confidentiality and security of your account credentials
• Report any suspected security breaches or unauthorized access immediately to security@coverageconnextion.com
• Implement appropriate safeguards when accessing the Service
• Use the Service only from authorized and secure devices and networks
• Log out of your account when not in use, especially on shared devices

5. Data Protection

You are responsible for ensuring that any information you submit or process through the Service complies with all applicable data protection and privacy laws. You agree to:

• Use platform data only for authorized purposes consistent with your subscription agreement
• Not share, transmit, or disclose sensitive information outside the Service without proper authorization
• Report any suspected unauthorized access or data incidents immediately

6. Resource Usage

You agree to use the Service's resources responsibly. Excessive or abusive usage that degrades the performance of the Service for other users may result in throttling, suspension, or termination of your account. This includes but is not limited to:

• Excessive API calls beyond your plan's rate limits
• Storage usage beyond your plan's allocated limits
• Activities that create an unreasonable burden on Service infrastructure

7. Enforcement

Coverage Connextion reserves the right to:

• Investigate suspected violations of this AUP
• Suspend or terminate accounts that violate this policy
• Remove or disable content that violates this policy
• Report violations to law enforcement or regulatory authorities as required by law
• Cooperate with law enforcement investigations related to violations

8. Reporting Violations

If you become aware of any violation of this AUP, please report it to security@coverageconnextion.com. We take all reports seriously and will investigate promptly.

9. Changes to This Policy

Coverage Connextion may update this AUP from time to time. Material changes will be communicated via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Acceptable Use Policy, please contact us:

Coverage Connextion Email: legal@coverageconnextion.com Website: coverageconnextion.com Corporate Headquarters, Scottsdale, AZ