Coverage Connextion Legal

Privacy Policy

Effective Date: February 6, 2026

Coverage Connextion ("Company," "we," "us," or "our") operates the coverageconnextion.com website and the Coverage Connextion platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service. We are committed to protecting the privacy and security of all personal information entrusted to us.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you register for the Service, express interest in obtaining information about us or our products, or otherwise contact us. This includes:

Name, email address, phone number, and business address
Job title, employer/organization name, and professional credentials
National Provider Identifier (NPI) and other professional identifiers
Billing information and account credentials
Any other information you choose to provide

1.3 Automatically Collected Information

When you access the Service, we may automatically collect certain information, including:

Device and browser information (type, version, operating system)
IP address and general geographic location
Pages visited, time spent, click patterns, and referral URLs
Log data and usage statistics
Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Service, including market access research, medical policy analysis, CPT code research, payor tracking, HTA submission management, and reimbursement strategy tools
To process transactions and send related information, including billing confirmations and invoices
To create and manage your account and authenticate your identity
To communicate with you regarding updates, security alerts, and support messages
To comply with applicable legal obligations and respond to lawful requests from public authorities
To detect, prevent, and address technical issues, fraud, or security breaches
To conduct analytics and research to improve our Service and develop new features
To enforce our Terms of Service and other agreements

4. Disclosure of Your Information

4.1 Service Providers

We may share information with third-party vendors, consultants, and service providers who perform services on our behalf. These parties are contractually obligated to protect your information and may only use it to perform the services we request.

4.2 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency request).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may disclose your information for any other purpose with your explicit consent.

4.5 De-Identified Data

We may use and disclose de-identified data (data stripped of all personal identifiers) for any purpose, including research, analytics, and product improvement.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, and destruction. These measures include:

Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
Role-based access controls and multi-factor authentication
Regular vulnerability assessments and penetration testing
Audit logging and monitoring of system access
Secure data centers with physical access controls
Employee background checks and ongoing security awareness training

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or de-identify it in accordance with our data retention policies and applicable law.

7. Your Rights and Choices

7.1 General Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to certain exceptions
Data Portability: Request a copy of your data in a structured, machine-readable format
Opt-Out: Opt out of certain data processing activities, including marketing communications
Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how we use it, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. Note that HIPAA-regulated data may be exempt from certain CCPA/CPRA requirements.

7.3 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@coverageconnextion.com. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at privacy@coverageconnextion.com.

9. International Data Transfers

Our Service is operated in the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to the transfer of your information to the United States.

10. Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the Effective Date above. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Coverage Connextion Email: privacy@coverageconnextion.com Website: coverageconnextion.com Corporate Headquarters, Scottsdale, AZ

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